Returns & Exchanges
BERNY WATCH Official offers a 30-day window for returns and exchanges on all timepieces provided they are in their original, unworn condition with protective films intact. We are committed to ensuring your complete satisfaction with every precision instrument you purchase from us.
Initiate Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the watch back in its original presentation box, ensuring all warranty cards, manuals, and adjustment tools are included to avoid restocking fees.
Shipping
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection & Refund
Once our quality control team verifies the watch's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing