Frequently Asked Questions
Everything you need to know about your BERNY timepiece.
What kind of movements are used in BERNY watches?
BERNY watches utilize high-quality, reliable movements, primarily sourced from renowned Japanese manufacturers like Seiko (SII) and Miyota, as well as premium Swiss-made quartz and automatic movements for select collections.
How long does shipping take and is it tracked?
Standard international shipping typically takes 7-15 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery in real-time.
Are BERNY watches water-resistant?
Yes, most of our watches feature water resistance ranging from 3ATM (splash-proof) to 20ATM (diving grade). Please check the specific product description for the depth rating of your chosen model.
What is your return and warranty policy?
We offer a 30-day return policy for unused items in their original packaging. Additionally, every BERNY watch comes with a 12-month limited warranty covering manufacturing defects from the date of purchase.
Which payment methods do you accept?
We accept a wide range of secure payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, and various local payment methods depending on your shipping region.
Can I adjust the size of my watch band?
Yes, our stainless steel bracelets are adjustable by removing links. We include a link removal tool with most steel-band models, or you can take it to any local watch professional for a quick adjustment.